About the Job

As the HR Operations Manager, you will lead the operational backbone of our HR function, ensuring all processes—from employee lifecycle management to HR system implementation—run seamlessly, securely, and efficiently. You’ll also play a strategic role in aligning HR systems and policies with business goals, supporting functions such as payroll, compensation & benefits, recruitment operations, and regulatory compliance.

This position combines both leadership in day-to-day HR administration and a systems-thinking approach to continuous process improvement, automation, and HRIS optimization. You will serve as a key enabler in creating consistent, compliant, and scalable experiences for employees and managers across the company.

Your Responsibilities

• Oversee end-to-end HR operations including payroll, employee data, benefits, leave, and attendance systems, ensuring accuracy and compliance.
• Manage end-to-end employee lifecycle processes—including contracts, recruitment operations, onboarding, and offboarding—in coordination with GA, IT, and Finance.
• Maintain and improve HR systems (HRIS), including upgrades, integrations, and self-service tools for employees and managers.
• Collaborate with Finance on payroll execution and statutory reporting, while managing BPJS, health insurance, and other benefits.
• Support the development of fair, competitive, and compliant compensation structures.
• Partner with HRBP and L&D teams to ensure alignment in workforce planning, organizational needs, and employee experience initiatives.
• Drive process automation and service delivery improvements to enhance efficiency and employee experience.
• Serve as the main point of contact for HR audits, documentation, and compliance reporting.

Requirements & Qualifications

• Proven experience in HR operations or generalist roles, with a track record in leading HR functions or teams.
• Solid understanding of HR policies, payroll, benefits, labor law compliance (including BPJS and UU Ketenagakerjaan).
• Hands-on experience with HRIS and digital tools, including system implementation and optimization.
• Strong organizational and analytical skills, with the ability to manage multiple priorities.
• Excellent leadership, communication, and cross-functional collaboration abilities.
• Familiarity with compensation benchmarking, job evaluation, HR analytics, and service delivery metrics (e.g. SLA, satisfaction scores).
• Experience supporting HR audits, reporting, and continuous improvement initiatives.
• Bachelor’s degree in Human Resources, Business Administration, or a related field.